Troubleshooting
Fixes for the most common recording, audio, and permission issues.
Most issues come down to a macOS permission or an audio-routing setting. Here are the quick fixes.
The recording has no sound
Eavesy captures the audio your Mac is playing, so:
- Check System Settings → Privacy & Security → Screen & System Audio Recording and make sure Eavesy is allowed.
- Confirm your call’s audio is routed to the output device you can hear from — if it’s going to a muted or different device, it won’t be captured.
- Make a short test recording, stop it, and inspect the processed transcript and audio before starting an important session.
My voice isn’t captured
Allow Microphone access in System Settings → Privacy & Security → Microphone, then start a fresh recording.
macOS only applies a newly granted permission to new recordings. If you granted access mid-session, stop and start again.
The app won’t open on first launch
Because Eavesy is distributed outside the App Store, Gatekeeper may block the first launch. Open System Settings → Privacy & Security, scroll to the bottom, and click Open Anyway. See Installing the Mac app.
Processing is slow or the transcript is empty
- Check your internet connection — segments and completed browser captures need to upload before transcription can run.
- Long Mac recordings appear in processed batches rather than as sub-second captions.
- Very quiet input can produce an empty transcript; move closer to the mic or raise the other side’s volume, then make a short test recording.
The browser recorder stopped at 30 minutes
That’s the limit for browser sessions. For unlimited length, screen, and system audio, use the Mac app.
Still stuck?
Email support@eavesy.com — include your macOS version and what you were recording, and we’ll help.